Privacy Policy

Effective Date: November 29, 2025

Introduction

Authentic Maintenance ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

Request a free estimate or quote
Contact us via phone, email, or contact form
Schedule a service appointment
Subscribe to our newsletter or marketing communications
Interact with our website or social media pages

This information may include:

Full name
Email address
Phone number
Mailing address
Zip code
Property address
Service preferences and details
Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Operating system
Referring website
Pages viewed and time spent on pages
Date and time of visit
Clickstream data

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve website functionality
Deliver targeted advertising
Analyze website traffic and performance

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery
Provide estimates and quotes for painting and pressure washing services
Schedule and manage service appointments
Communicate with you about your project or service request
Process payments and billing
Provide customer support

Business Operations

Improve our services and customer experience
Conduct internal research and analytics
Maintain and improve our website functionality
Manage our business operations

Marketing and Communications

Send promotional emails about our services, special offers, and updates (you may opt-out at any time)
Deliver targeted advertising based on your interests
Request feedback and reviews
Send appointment reminders and service notifications

Legal and Safety

Comply with legal obligations and regulations
Protect our legal rights and prevent fraud
Enforce our terms and conditions
Ensure the safety and security of our services

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Payment processors
Email marketing platforms
Website hosting providers
Analytics services (e.g., Google Analytics)
Customer relationship management (CRM) systems
Scheduling and appointment management tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If Authentic Maintenance is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Legal Requirements

We may disclose your information if required by law or in response to:

Valid legal processes (subpoenas, court orders, etc.)
Requests from law enforcement or government agencies
Protection of our rights, property, or safety
Protection of our customers or the public

With Your Consent

We may share your information with third parties when you provide explicit consent to do so.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and databases
Access controls and authentication
Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate or incomplete information.

Deletion

You may request that we delete your personal information, subject to certain legal exceptions (e.g., records we are required to maintain for legal or business purposes).

Opt-Out of Marketing

You may opt out of receiving marketing emails by:

Clicking the "unsubscribe" link in any marketing email
Contacting us directly at the information provided below
Updating your communication preferences

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

Do Not Track

Some browsers support a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what personal information we collect, use, and share
Request deletion of your personal information
Opt out of the sale of personal information (we do not sell personal information)

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, review sites, and partner websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website
Updating the "Effective Date" at the top of this policy
Sending you an email notification (if we have your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Authentic Maintenance

Phone: (239) 329-1065

Email: privacy@authenticmaintenance.com

Address: Naples, FL

Hours: Monday - Friday, 8:00 AM - 5:00 PM EST

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

Consent

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

Last Updated: November 29, 2025